Refund policy
Refund Policy — KinetixPod
We want you to be happy with your order. Please read our policy below.
30-Day Satisfaction Guarantee
You have 30 days from the date you receive your item to contact us about a return, refund, or replacement.
To start the process, contact us at support@kinetixpod.com with your order number and a brief description of the issue (and photos, if the item is damaged or defective). We will review your case and get back to you within 1–2 business days with the best resolution — this may be a full refund, a partial refund, or a replacement item, depending on the situation.
Please note: because of the nature of our shipping and fulfillment process, we generally do not require items to be physically mailed back to us. Do not send any items back without first contacting us and receiving confirmation — unsolicited returns will not be accepted or refunded.
Damages, Defects, and Wrong Items
Please inspect your order as soon as it arrives. If your item arrived damaged, defective, or if you received the wrong item, contact us immediately at support@kinetixpod.com with photos of the item and packaging. We will make it right with a replacement or refund.
Change of Mind
If you simply changed your mind about your purchase, contact us within 30 days of receiving your item at support@kinetixpod.com. Since we don't require the item to be shipped back, we'll work with you on a fair resolution — this may include a partial refund.
Exceptions / Non-Returnable Items
Refunds and replacements do not apply to:
• Sale items or discounted promotional items
• Gift cards
• Items damaged due to misuse or normal wear and tear after delivery
Please contact us if you have questions or concerns about your specific item — we're happy to help.
Order Not Received
If your order hasn't arrived within the estimated delivery window, please contact us at support@kinetixpod.com with your order number so we can track it down and resolve the issue.
Refunds
Once your refund is approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at support@kinetixpod.com.
Australia Consumer Law
Nothing in this policy affects your rights under the Australian Consumer Law. Where our products fail to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund as required by law.
Contact: support@kinetixpod.com